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Terms and Conditions

Terms and Conditions

 

Effective Date: April 2024
Golden White Hardware

Introduction

Welcome to Golden White Hardware, a unit of the Golden White Group. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website at https://goldenwhitehardware.com, placing an order, or engaging with our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing our products. If you do not agree with any part of these Terms, you should not use our website or services.

Golden White Hardware reserves the right to update, modify, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of our website or services after any changes constitutes acceptance of the revised Terms.

Definitions

For the purpose of these Terms and Conditions:

  • “Company,” “We,” “Us,” or “Our” refers to Golden White Hardware, a unit of the Golden White Group.
  • “Customer,” “You,” or “Your” refers to any individual or entity that accesses our website, purchases our products, or uses our services.
  • “Website” refers to https://goldenwhitehardware.com and any related web pages, platforms, or digital channels operated by Golden White Hardware.
  • “Products” refers to all hardware items manufactured and supplied by Golden White Hardware, including but not limited to aluminium handles, zinc handles, knobs, locks, and fittings.
  • “Services” refers to any services provided by Golden White Hardware, including product sales, customer support, custom manufacturing, and delivery.

Use of Website

Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or have obtained consent from a parent or legal guardian.
  • You have the legal capacity to enter into binding contracts.
  • You will use the website in compliance with all applicable laws and regulations.

Permitted Use

You may use this website for lawful purposes only, including:

  • Browsing product information
  • Placing orders for products
  • Contacting customer support
  • Accessing resources and information provided by the Company

Prohibited Use

You agree not to:

  • Use the website for any unlawful, fraudulent, or harmful purpose.
  • Attempt to gain unauthorized access to our systems, servers, or databases.
  • Transmit viruses, malware, or any harmful code.
  • Copy, reproduce, distribute, or modify any content from the website without prior written permission.
  • Use automated tools, bots, or scrapers to collect information from the website.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

Violation of these prohibitions may result in immediate termination of your access to the website and legal action.

Products and Services

Product Information

Golden White Hardware strives to provide accurate descriptions, images, specifications, and pricing for all products displayed on the website. However:

  • Product colors, finishes, and dimensions may vary slightly due to manufacturing processes and display settings.
  • We reserve the right to modify product specifications, discontinue products, or update pricing without prior notice.
  • Images are for illustrative purposes and may not represent the exact product received.

Availability

Product availability is subject to stock and manufacturing capacity. In the event that a product is unavailable after an order has been placed, we will notify you and offer alternatives or a full refund.

Custom and Bulk Orders

Custom-made products and bulk orders are subject to specific terms, including:

  • Minimum order quantities
  • Customization fees
  • Extended production timelines
  • Non-returnable and non-refundable conditions (unless there is a manufacturing defect or error from our side)

All terms for custom and bulk orders will be communicated and agreed upon in writing prior to order confirmation.

Orders and Payment

Placing an Order

By placing an order on our website or through other channels (WhatsApp, email), you are making an offer to purchase products from Golden White Hardware. We reserve the right to accept or decline any order at our discretion.

Order confirmation will be sent via email or WhatsApp once your order has been accepted and payment has been processed.

Pricing

All prices listed on the website are in Indian Rupees (INR) and are subject to change without notice. Prices do not include shipping charges, taxes, or other applicable fees unless otherwise stated.

Payment Methods

We accept the following payment methods:

  • Bank transfer (NEFT, RTGS, IMPS)
  • UPI payments
  • Online payment gateways (as applicable)
  • Demand drafts and cheques (for bulk orders)

Payment must be received in full before order dispatch unless prior credit terms have been agreed upon in writing.

Payment Security

We use secure third-party payment gateways to process transactions. Golden White Hardware does not store your payment card details. You are responsible for ensuring the accuracy of your payment information.

Shipping and Delivery

Delivery Areas

We deliver products across India. Delivery timelines and shipping charges vary depending on the destination and order volume.

Delivery Timelines

Standard delivery timelines are:

  • Within Gujarat: 3 to 7 business days
  • Other states: 7 to 14 business days

Custom and bulk orders may require longer production and delivery times, which will be communicated during order confirmation.

Shipping Charges

Shipping charges are calculated based on the delivery location, order weight, and volume. Details will be provided during the checkout process or order confirmation.

Risk of Loss

The risk of loss or damage to products passes to you upon delivery. If a product arrives damaged or is lost during transit, please notify us immediately with supporting evidence (photographs, courier documentation) so we can assist with a resolution.

Returns, Refunds, and Warranty

Returns, refunds, and warranty claims are governed by our Refund and Returns Policy and Warranty Policy. Please review these policies carefully before placing an order.

In summary:

  • Returns are accepted within 7 days of delivery for manufacturing defects, incorrect products, or transit damage.
  • Custom-made and bulk orders are generally non-returnable unless defective or incorrectly supplied.
  • Refunds are processed within 7 to 10 business days upon approval.
  • Products are covered by warranty against manufacturing defects as per the terms specified at the time of purchase.

For detailed information, please refer to the respective policy pages on our website.

Intellectual Property Rights

Ownership

All content on this website, including but not limited to text, images, logos, graphics, designs, product descriptions, videos, and software, is the exclusive property of Golden White Hardware and the Golden White Group, or used under license.

Restrictions

You may not:

  • Copy, reproduce, distribute, publish, display, or transmit any content from the website without prior written consent.
  • Use our trademarks, logos, or brand names without authorization.
  • Modify, reverse engineer, or create derivative works based on our content or website.

Unauthorized use of our intellectual property may result in legal action.

Trademarks

“Golden White Hardware,” “Golden White Group,” “Flaxen Industries,” “Orbita Industries,” and associated logos are trademarks or registered trademarks of the Golden White Group. All rights are reserved.

Limitation of Liability

To the fullest extent permitted by law:

  • Golden White Hardware shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website, products, or services.
  • Our total liability for any claim related to products or services shall not exceed the amount paid by you for the specific product or service in question.
  • We are not responsible for delays, failures, or damages caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, pandemics, or third-party service failures.

Indemnification

You agree to indemnify, defend, and hold harmless Golden White Hardware, the Golden White Group, and their affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

  • Your violation of these Terms and Conditions
  • Your misuse of the website or products
  • Your infringement of any third-party rights

Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by Golden White Hardware. We are not responsible for the content, privacy practices, or terms of use of any third-party websites.

Your use of third-party websites is at your own risk, and we encourage you to review their terms and policies before engaging with them.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our website or services, you consent to the practices described in our Privacy Policy.

Dispute Resolution

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts in Rajkot, Gujarat, India.

Amicable Resolution

In the event of any dispute, we encourage you to contact us first to seek an amicable resolution. Most concerns can be resolved through open communication and mutual understanding.

Force Majeure

Golden White Hardware shall not be held liable for any failure or delay in performing obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, fires)
  • Acts of God
  • War, terrorism, or civil unrest
  • Government restrictions or regulations
  • Pandemics or public health emergencies
  • Failures of third-party suppliers, logistics providers, or utilities

In such events, our obligations will be suspended for the duration of the force majeure event.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Refund and Returns Policy, and any other policies referenced herein, constitute the entire agreement between you and Golden White Hardware regarding your use of the website and services.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:

Golden White Hardware
A Unit of Golden White Group

Address:
KP Industrial Area, Zone-2, Plot No-5/1, Street No-1
Behind N.B. Ind. Area-2, Near Khokhadad River Bridge
Kothariya Bypass Ring Road (NH-8B)
Rajkot – 360002, Gujarat, India

WhatsApp: +91 9724408196
Email: info@goldenwhitehardware.in
Website: https://goldenwhitehardware.com

Amendments

Golden White Hardware reserves the right to amend, update, or replace these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. The “Effective Date” at the top of this document indicates when the Terms were last updated.

Your continued use of the website or services after any changes constitutes your acceptance of the revised Terms.

Golden White Hardware – Quality, Trust, and Commitment