Refund and Returns Policy
Refund and Returns Policy
Effective Date: April 2024
Golden White Hardware
Introduction
At Golden White Hardware, we are committed to delivering premium-quality hardware products that meet the highest standards of craftsmanship and durability. Customer satisfaction is at the heart of everything we do, and we stand firmly behind the quality of our products.
This Refund and Returns Policy outlines the terms and conditions under which customers may return products, request replacements, or seek refunds. We encourage you to read this policy carefully before making a purchase.
If you have any questions or require clarification regarding this policy, please contact our customer support team.
Eligibility for Returns
Returns are accepted under the following circumstances:
1. Manufacturing Defects
If a product is found to have a manufacturing defect that affects its functionality, appearance, or structural integrity, it is eligible for return or replacement.
2. Incorrect Product Delivered
If you receive a product that does not match your order confirmation in terms of model, size, finish, or specification, we will accept the return and provide the correct product or a full refund.
3. Damaged Product During Transit
If a product arrives damaged due to mishandling during shipping or delivery, we will arrange for a replacement or refund, subject to verification.
4. Non-Eligibility Conditions
The following situations are not eligible for return or refund:
- Products damaged due to improper installation, handling, or misuse after delivery.
- Products that have been altered, modified, or tampered with.
- Products used in environments or applications beyond their intended use.
- Custom-made or specially manufactured products designed to specific customer requirements (unless there is a manufacturing defect or delivery error).
- Products without original packaging, labels, or accessories.
- Returns requested beyond the stipulated return period.
Return Period
Customers must initiate a return request within 7 days of receiving the product. Requests made after this period will not be accepted unless previously agreed upon in writing by Golden White Hardware.
For bulk or custom orders, return timelines and conditions may vary and will be communicated at the time of order confirmation.
How to Initiate a Return
To initiate a return, please follow these steps:
Step 1: Contact Our Support Team
Reach out to us via:
- WhatsApp: +91 9724408196
- Email: goldenwhitegroup@gmail.com
Step 2: Provide Required Information
Please include the following details in your return request:
- Order number or invoice number
- Product name, model, and quantity
- Clear photographs showing the defect, damage, or incorrect item
- A brief description of the issue
- Date of delivery
Step 3: Wait for Approval
Our team will review your request within 2 to 3 business days. If your return is approved, we will provide instructions on how to proceed, including return shipping details (if applicable).
Step 4: Return the Product
Once approved, the product must be returned in its original condition, including:
- Original packaging
- Product labels and tags
- All accessories, manuals, or components that were included
We recommend using a reliable courier service with tracking to ensure safe return of the product.
Inspection and Verification
Upon receiving the returned product, our quality control team will inspect it to verify the reported issue. This process typically takes 3 to 5 business days.
If the inspection confirms that the product is defective, damaged, or incorrect as per your claim, we will proceed with a replacement or refund as applicable.
If the inspection reveals that the product does not meet the eligibility criteria (e.g., damage caused by misuse), the return will not be accepted, and the product may be sent back to you at your expense.
Replacement Policy
If your return request is approved and a replacement is available, we will dispatch the replacement product at no additional cost to you. Replacement delivery timelines will be communicated based on product availability and your location.
In cases where the exact product is no longer available, we will offer:
- An equivalent or upgraded product of similar value, or
- A full refund
The choice between these options will be communicated to you, and your consent will be obtained before proceeding.
Refund Policy
Refunds are issued in the following scenarios:
- The product cannot be replaced due to unavailability.
- The customer prefers a refund over a replacement (subject to approval).
- A duplicate payment was made.
- An order was cancelled before dispatch.
Refund Process
Once your return is inspected and approved, refunds will be processed within 7 to 10 business days. The refund will be credited to the original payment method used during purchase.
Please note:
- Shipping charges are non-refundable unless the return is due to a defect or error from our side.
- For cash-on-delivery orders, refunds will be processed via bank transfer. You will need to provide your bank account details.
Refund Amount
The refund amount will be equivalent to the product price paid, excluding any applicable shipping or handling charges (unless the return is due to our error or a defective product).
Custom and Bulk Orders
Custom-made products or bulk orders manufactured to specific customer requirements are generally non-returnable and non-refundable, except in cases of:
- Manufacturing defects
- Incorrect specifications due to an error from our side
Return and refund terms for such orders will be discussed and agreed upon at the time of order placement and will be documented in the order confirmation.
Shipping Charges for Returns
Returns Due to Defect or Company Error
If the return is due to a manufacturing defect, incorrect product delivery, or damage during transit caused by our logistics partner, Golden White Hardware will bear the return shipping costs.
Returns Due to Customer Preference or Change of Mind
If the return is requested due to a change of mind or reasons not covered under our eligibility criteria, the customer will be responsible for return shipping charges. Such returns are subject to approval and must meet all eligibility conditions.
Exchange Policy
Golden White Hardware does not offer direct product exchanges. If you wish to exchange a product for a different model, finish, or size, you must:
- Initiate a return as per this policy.
- Once the return is approved and refund is processed (if applicable), place a new order for the desired product.
In certain cases, our team may facilitate an exchange process to ensure customer convenience. Please contact us to explore available options.
Warranty and After-Sales Support
In addition to our return and refund policy, Golden White Hardware provides warranty coverage on products against manufacturing defects. Warranty terms vary by product category and are provided at the time of purchase.
For warranty claims or after-sales support, please contact our customer service team with your purchase details and a description of the issue. We are committed to resolving all concerns promptly and professionally.
Contact Us
For any questions, concerns, or assistance related to returns, refunds, or replacements, please reach out to us:
Golden White Hardware
A Unit of Golden White Group
Address:
KP Industrial Area, Zone-2, Plot No-5/1, Street No-1
Behind N.B. Ind. Area-2, Near Khokhadad River Bridge
Kothariya Bypass Ring Road (NH-8B)
Rajkot – 360002, Gujarat, India
WhatsApp: +91 9724408196
Email: goldenwhitegroup@gmail.com
Website: https://goldenwhitehardware.com
Policy Updates
Golden White Hardware reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically.
The most current version of this policy will always be available at:
https://goldenwhitehardware.com/refund_returns/
Governing Law
This Refund and Returns Policy is governed by the laws of India. Any disputes arising from this policy or related transactions shall be subject to the exclusive jurisdiction of the courts in Rajkot, Gujarat, India.
Golden White Hardware – Quality You Can Trust, Service You Can Rely On