Help & FAQs

Help & FAQs


Welcome to Our Support Center

At Golden White Hardware, we are committed to providing you with exceptional products and service. This page has been created to address the most frequently asked questions about our products, ordering process, delivery, and support services.

We understand that purchasing hardware products requires clarity and confidence. Whether you are an architect, contractor, dealer, or individual customer, we are here to ensure your experience with us is smooth and satisfactory.

If you have any questions beyond what is covered here, our dedicated support team is always ready to assist you.

Product Information

What types of products does Golden White Hardware manufacture?

We specialize in a comprehensive range of high-quality hardware products, including:

  • Aluminium handles

  • Zinc handles

  • Door and cabinet knobs

  • Locks and locking systems

  • Architectural fittings and accessories

All our products are designed with a focus on durability, functionality, and contemporary aesthetics.

Are your products available in different finishes and sizes?

Yes. Our product catalog includes a variety of finishes such as chrome, matte, brushed, antique, and powder-coated options. Sizes and specifications vary depending on the product type. For detailed information on available finishes and dimensions, please contact our support team or visit our product catalog.

Do you accept custom or bulk orders?

Absolutely. We welcome custom design requests and bulk orders for projects of all scales—residential, commercial, or industrial. Our team can work with you to understand your specific requirements and provide tailored solutions. Please reach out to us via WhatsApp or email with your project details, and we will be happy to assist.

What materials are used in your products?

Our products are manufactured using premium-grade materials including high-quality aluminium, zinc alloy, and stainless steel. We ensure that all materials meet stringent quality standards for strength, longevity, and finish quality.

Ordering & Delivery

How can I place an order?

You can place an order through the following methods:

  • Website: Browse our online catalog and place your order directly through our website.

  • WhatsApp: Connect with us on +91 9724408196 with your product requirements, and our team will guide you through the ordering process.

What payment methods do you accept?

We accept multiple secure payment methods including:

  • Bank transfer (NEFT/RTGS/IMPS)

  • UPI payments

  • Cheque and demand draft (for bulk orders)

  • Online payment gateways (where applicable)

Detailed payment instructions will be provided during the order confirmation process.

What is the usual order processing and delivery time?

Order processing typically takes 2 to 5 business days, depending on product availability and order size. Delivery timelines vary based on your location:

  • Within Gujarat: 3 to 7 business days

  • Other states in India: 7 to 14 business days

For bulk or custom orders, timelines will be communicated separately based on production requirements.

Do you ship across India?

Yes. We ship our products to all states and union territories across India. Shipping charges are calculated based on the delivery location and order weight. Our logistics partners ensure safe and timely delivery of your products.

Warranty & Returns

Is there a warranty on your products?

Yes. Golden White Hardware stands behind the quality of its products. We offer a warranty against manufacturing defects as per the terms applicable to each product category. Warranty coverage and duration details are provided at the time of purchase and on product documentation.

How can I initiate a return or exchange?

If you receive a defective or incorrect product, please contact our support team within 7 days of delivery. You can reach us via:

  • WhatsApp: +91 9724408196

  • Email: info@goldenwhitehardware.in

Please provide your order details, photographs of the product, and a description of the issue. Our team will review your request and guide you through the return or exchange process.

What are the conditions for refund or replacement?

Refunds or replacements are applicable under the following conditions:

  • The product has a manufacturing defect.

  • The wrong item was delivered due to an error from our end.

  • The product is unused, undamaged, and in its original packaging.

Please note that customized or bulk orders may have different return policies, which will be communicated at the time of order confirmation. Products damaged due to improper installation or misuse are not eligible for return or refund.

Customer Support & Contact

How can I get in touch with your support team?

Our customer support team is available to assist you with any queries, product information, order tracking, or after-sales service.

Contact Us:

  • WhatsApp: +91 9724408196

  • Email: info@goldenwhitehardware.in

We are committed to responding promptly and ensuring that all your concerns are addressed with care and professionalism.

What kind of after-sales support do you provide?

We believe in building long-term relationships with our customers. Our after-sales support includes:

  • Assistance with product installation guidance

  • Resolution of quality or defect-related issues

  • Replacement or exchange support as per policy

  • Ongoing product and technical support

Your satisfaction is our priority, and we are here to support you even after your purchase is complete.

Still Have Questions?

If you don’t find the answer you’re looking for on this page, please don’t hesitate to reach out to us. Our team at Golden White Hardware is always happy to help and ensure you have a seamless experience with our products and services.

We’re here for you—every step of the way.

Golden White Hardware
KP Industrial Area, Zone-2, Plot No-5/1, Street No-1
Behind N.B. Ind. Area-2, Near Khokhadad River Bridge
Kothariya Bypass Ring Road (NH-8B)
Rajkot – 360002, Gujarat, India